Hotlines are run by consumers and professionals to assist those in crisis.


Alanon/Alateen (508-366-0556)
This is a statewide number for accessing local groups; support groups for family and friends of persons with addictions. Alateen is specifically to address the support the needs of young people.

Alcoholics Anonymous (AA) 800-327-5050
Western Mass AA (413-532-2111)
12-step support groups for persons with alcohol addiction

Massachusetts Council on Compulsive Gambling (800-426-1234)
Support groups for persons with a gambling addiction

Massachusetts Substance Abuse Hotline (800-327-5050)
Provides information and referral about substance abuse and treatment; run through Department of Public Health

Mass Suicide Prevention (DPH) 617-624-5438

Narcotics Anonymous (NA)
New England Region of Narcotics Anonymous (866-624-3578)
12-step support groups for persons with drug addiction

National Suicide Prevention Hotline (800-273-8255)
Federally funded suicide prevention hotline; connects individuals to crisis centers across the country; staff have essential resources to assist in a suicide crisis.

Recovery Hotline for Alcohol (800-252-6465)
Crisis hotline staffed by volunteers

Samaritans (877-870-4673)
Crisis hotline staffed by volunteers; provides support to persons who are suicidal or in despair

Trevor Helpline (866-488-7386)
Crisis hotline specifically for Lesbian, Gay, Bisexual, and Transgender youth and young adults